FAQs
Welcome to Deluluco! Below, you’ll find answers to common questions about shopping with us. If you don’t see your question here, feel free to contact us at deluluco.info@gmail.com
General Questions
Q: What does Deluluco sell?
A: At Deluluco, we sell a variety of products, including serums, kitchen ware, car parts and beauty products. There’s something for everyone!
Q: Do you have a physical store?
A: Deluluco is an online-only store, which allows us to offer a convenient shopping experience and ship directly to your doorstep.
Q: How can I contact you?
A: You can contact us through the “Contact Us” page on our website or email us at deluluco.info@gmail.com
Orders and Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of purchase. After this period, we begin processing the order, and changes may no longer be possible.
Q: How do I know if my order was successfully placed?
A: After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or junk folder.
Shipping and Delivery
Q: Where do you ship to?
A: We ship worldwide! Shipping times and rates vary depending on your location.
Q: How long will it take to receive my order?
A: Orders typically take 3days for processing and 1-2 business days for shipping, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. Use this to track your package on our website or the courier’s website.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused and unopened items. Please see our Returns Policy page for more details.
Q: How do I request a refund?
A: To request a refund, contact us at +27671919582 with your order details and reason for return. We’ll guide you through the process.
Q: Who covers return shipping?
A: Return shipping costs are the responsibility of the customer unless the item was damaged or defective.
Product Questions
Q: Are your products eco-friendly?
A: We’re committed to offering sustainable options whenever possible. Look for eco-friendly labels on applicable products.
Q: Do you offer bulk discounts?
A: Yes, we offer discounts for bulk orders! Contact us for more information.
If you have further questions, feel free to reach out. We’re here to help!